top of page

Professional Summary

Lead Product Designer with 15+ years modernizing enterprise-scale platforms across real estate, healthcare, and information systems. Specializes in structuring complex data environments and designing decision-support workflows, and building scalable product systems from ambiguous requirements. Known for aligning product, engineering, and leadership teams around clear product direction and measurable outcomes.

Experience

Lead Product Designer

CoStar Group

Nov 2021 - Present

  • Led UX for commercial real estate research tools, improving evaluation workflows and reducing task completion time by ~25%.

  • Simplified complex map, table, and spatial data interactions, reducing navigation time by ~30% and improving decision speed.

  • Introduced scalable UI patterns and reusable components aligned with the design system, increasing component reuse by ~45% and reducing rework by ~20%.

  • ​Reverse-engineered legacy UI patterns to create scalable component frameworks that supported feature development across multiple research modules.

  • Authored documentation and onboarding materials that reduced new-designer ramp-up time by ~25%.

  • Shaped product direction with PM and Engineering by synthesizing research insights into clear product priorities and roadmap decisions.

  • Delivered iterative improvements consistently and on schedule, demonstrating strong ownership and bias for action.

  • Conducted usability testing and competitive analysis to refine workflows and improve product clarity.

  • Elevated UX quality across teams by enforcing consistent IA, patterns, and evaluation flows across modules.

Senior Product Designer

CareFirst - FEPOC

Apr 2019  - Nov 2021

  • Designed guided workflows for benefits and service processing systems, improving clarity and increasing task completion success.

  • Delivered workflow optimizations that reduced processing steps by ~15%, improving cross-team operational efficiency.

  • Co-led rollout of redesigned benefits navigation, increasing user adoption of self-service features by ~20%.

  • Translated complex, compliance-driven healthcare requirements into intuitive user journeys and interaction patterns.

  • Conducted mixed-method research (A/B tests, usability studies, workflow analysis) to validate design decisions.

  • Collaborated with engineering and operations to simplify multi-step flows and ensure accuracy in high-regulation environments.

  • Presented user insights and design rationale to leadership to influence roadmap direction and build alignment.

Senior UX/UI Designer

Eagle Technologies

May 2018 – Jan 2019 

  • Led UX redesign of government enterprise applications with strict 508/WCAG accessibility compliance.

  • Audited legacy UI patterns and introduced reusable components, reducing design debt and improving implementation efficiency.

  • Designed modular user journeys and interaction frameworks that aligned cross-team product execution and ensured consistency.

  • Conducted mixed-method user research and iterative usability testing to validate designs and guide refinement.

Product Manager /
UX Consultant

Visually Dynamic

Jun 2012  - April 2018

  • Delivered UX strategy, research, and iterative prototyping for startups and nonprofits.

  • Facilitated discovery workshops to identify user needs and define product direction.

  • Designed dashboards and decision-support tools centered on clarity, speed, and usability.

Early Career — Visual Design & Editorial Presentation

The Washington Post, San Jose Mercury News, San Antonio Express-News

May 1996  -  June 2012

  • Developed visual communication strategies emphasizing clarity, storytelling, and rapid decision support for editorial teams.

Education + Certification

University of Oklahoma

August 1992 - May 1996

Bachelor’s Degree — Media & Mass Communications

General Assembly

December 2016

Product Management Certificate

Skills + Expertise

Design + Strategy

Tools

Practices

UX Strategy · Design Systems · Workflow Design · Decision-Support Tools · Information Architecture · Journey Mapping

Figma, Jira, Confluence, Adobe Creative Cloud, Axure​

Design Documentation · Agile UX · Cross-Functional Collaboration · Accessibility (WCAG) · Leadership in Ambiguous Spaces

bottom of page